Refund Policy

We strive to ensure that every user of our product is satisfied with their portfolio page and the services provided. However, we understand that there may be circumstances where a refund is necessary. Therefore, we have outlined our refund policy below:

1. Eligibility for Refund:
   • Refunds will only be provided if the portfolio page cannot be generated within the specified timeframe of 24 hours after submission of the Medium username and email ID.
   • Refunds will not be provided once the portfolio page has been successfully generated and live on our website.
2. How to Request a Refund:
   • Users must submit a refund request via email to help@mymedium.info.
   • The refund request must include the Medium username, email ID used for submission, and the reason for the refund request.
   • Refund requests must be submitted within 7 days of the submission of the Medium username and email ID.
3. Refund Process:
   • Once a refund request is received and deemed eligible, it will be processed within 7 business days.
   • Refunds will be issued to the original payment method used during the purchase.
   • Users will receive a confirmation email once the refund has been processed.
4. Contact Information:
   • For any questions or concerns regarding refunds, users can contact us at help@mymedium.info.

Please note that this refund policy is subject to change at any time without prior notice. It is the user's responsibility to review the refund policy periodically for any updates or changes.